Privacy Policy
Gorukana Eco Wellness Centre (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you engage with our services, visit our website, or stay at our facility.
Information We Collect
We collect information necessary to provide our services and enhance your experience with us. This includes:
Personal Information:
- Name, email address, phone number, and postal address.
- Date of birth, nationality, and identification details (e.g., passport or government-issued ID).
Booking and Transaction Information:
- Payment details such as credit card information or billing address.
- Details related to your stay, including accommodation preferences, dietary requirements, and wellness package selections.
Technical and Usage Information:
- IP address, browser type, and access times when visiting our website.
- Cookies and similar tracking technologies to enhance website functionality.
Sensitive Information:
- Health-related information provided voluntarily, such as medical conditions or allergies relevant to our wellness services.
Third-Party Software:
Information collected via third-party licensed software used for reservations and bookings.
How We Use Your Information
We use your information for the following purposes:
- To manage and process bookings, payments, and related transactions.
- To provide personalized services, including wellness therapies and dining preferences.
- To communicate with you regarding your stay, promotions, and offers (with your consent).
- To comply with legal obligations and ensure the safety and security of our guests and staff.
- To improve our services, website, and overall guest experience.
Sharing Your Information
We may share your information with trusted third parties, including:
- Payment processors and booking platforms to facilitate transactions.
- Service providers, such as therapists or guides, to deliver requested services.
- Regulatory authorities or law enforcement agencies, if required by law.
- Our affiliated organizations for purposes consistent with this Privacy Policy.
We do not sell or rent your personal information to third parties.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights
You have the right to:
- Access and review your personal information.
- Request correction of inaccuracies in your information.
- Request deletion of your personal information, subject to legal or contractual obligations.
- Opt-out of marketing communications.
To exercise these rights, please contact us using the details provided below.
Security of Your Information
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
Our website uses cookies to enhance user experience. You can manage your cookie preferences through your browser settings. Note that disabling cookies may impact website functionality.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be communicated by posting the revised policy on our website with the updated effective date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Gorukana Eco Wellness Centre
(A Social Enterprise Initiative of Vivek Karuna Foundation)
Opp. Yerakanagadde Colony,
BR Hills, Chamarajanagar Dist.,
Karnataka – 571441
+91 8971911612 | +91 6360747973 | enquiry@gorukana.org
Thank you for choosing Gorukana Eco Wellness Centre. We are committed to safeguarding your privacy and providing you with a serene and secure experience.
