ADVANCE BOOKING REQUIREMENT: All stay bookings must be made at least one day in advance. Same-day bookings are not accepted.

BOOKING CONFIRMATION: A booking is confirmed only upon receipt of 100% payment of the total stay amount, including applicable taxes. For group bookings, full payment is required 15 days prior to arrival.

MEAL PACKAGE: All stay packages are on a full board basis. Dining begins with lunch on the check-in day and ends with breakfast on the check-out day. Meals missed due to late arrival or early departure cannot be carried forward, replaced, or refunded.

ACCOMMODATION ALLOCATION: Accommodation units are assigned prior to arrival based on the confirmed booking category and operational requirements. Guests reserve an accommodation category and not a specific cottage, room, view, location, or accommodation unit.

Requests relating to accessibility, senior citizens, or other special requirements should be communicated at the time of booking. While every effort will be made to accommodate such requests, they cannot be guaranteed.

Requests for a specific accommodation unit or for a change of allocated accommodation based on personal preference cannot be accommodated.

CHECK-IN  / CHECK-OUT 

• Check-in: 01:00 PM  |  Check-out: 11:00 AM
• Guests must be 18 years or older to check in.
• Valid government-issued photo identification is mandatory for every guest, including children, at the time of check-in. PAN cards are not accepted as valid photo identification.
• Foreign nationals must present a valid passport and visa.
• Failure to provide valid ID will result in denial of accommodation.  The booking will be treated as a no-show without refund.

EARLY CHECK-IN: Subject to availability and prior request. Guaranteed early check-in is available upon confirmation and payment.

• Arrival 06:00 AM – 09:00 AM: 50% of room tariff
• Arrival 09:00 AM – 12:00 PM: 30% of room tariff

LATE CHECK-OUT: Subject to availability. Requests must be made at the Front Desk by 10:00 AM on the day of departure.

Delayed departures without prior approval will incur a penalty of Rs.1500/- per room.

• Departure 12:00 PM – 03:00 PM: 30% of room tariff
• Departure 03:00 PM – 06:00 PM: 50% of room tariff
• Departure after 06:00 PM: 100% of room tariff

GUEST PROFILE: Bookings for all-male groups are not accepted.

CHILDREN POLICY:

• Below 5 years — Infant: Complimentary stay and meals (without an extra bed).
• 5 years and above, but below 12 years — Child: Child rate applies.
• 12 years and above — Adult: Adult rate applies.

Age declared at the time of booking may be verified at check-in. Any discrepancy will result in the applicable tariff being charged.

RATE POLICY: Gorukana follows different pricing based on the day of stay and season:

• • Weekday Rates: Sunday to Thursday
  • Weekend Rates: Friday, Saturday and public holidays
  • Seasonal Holiday Rates: Peak seasons and long holiday periods.

All rates are subject to applicable GST as per Government of India regulations. Rates are subject to change without prior notice; however, confirmed bookings will be honoured at the confirmed rate. Additional charges apply for extra guests as per the applicable tariff.

Gorukana is not responsible for weather conditions, personal emergencies, or changes in your schedule.

GENERAL TERMS:

• Cancellation fees are calculated on the full booking value.
• Confirmed bookings can only be cancelled or altered if we receive written intimation as per the terms below

REFUNDS:

• A refund is issued only if the cancellation request is received within the free cancellation window.
• Refunds are processed within 15 working days after receiving complete bank details.
• Bank/card processing fees will be deducted from the refund amount.
• No refunds are issued for cancellations made after the free cancellation window, no-shows, expired Credit Vouchers, or last-minute postponement requests.

CREDIT VOUCHERS:

• Issued only when the cancellation is outside the free cancellation window but still within the allowed cancellation period.
• Value: Full booking amount minus applicable cancellation/postponement fees.
• Validity: 3 months from the date of issue.
• Non-transferable and non-refundable.
• Forfeited if unused after expiry.

1.  INDIVIDUAL BOOKINGS:

Cancellations

• Free if cancelled 10 days or more before check-in.
• 20% cancellation fee if cancelled 3–10 days before check-in, remaining is issued as a Credit Voucher.
• 100% cancellation fee if cancelled within 3 days of check-in or in case of no-show.

Postponements

• One complimentary date change if requested at least 5 days before check-in.
  (After the first change, no further changes or cancellations are allowed.)
• 10% postponement fee if requested 3–5 days before check-in.
• Not allowed if requested within 3 days of check-in.
• New stay date must be within 3 months of the original booking, subject to availability.
• The rate applicable on the new stay date will apply.

2.  GROUP BOOKINGS (4+ Rooms):

Cancellations

• Free if cancelled 15 days or more before check-in.
• 25% cancellation fee if cancelled 7–15 days before check-in, remaining is issued as a Credit Voucher.
• 100% cancellation fee if cancelled within 7 days of check-in or in case of no-show.

Postponements

• 15% postponement fee if requested 7–10 days before check-in.
• Not allowed if requested within 7 days of check-in.
• New stay date must be within 3 months of the original booking, subject to availability.
• The rate applicable on the new stay date will apply.

PEAK SEASON POLICY:

• Free cancellation allowed only if requested 15 days or more prior to check-in.
• 30% cancellation fee applies if cancelled 10 to 15 days before check-in, remaining is issued as a Credit Voucher.
• 100% cancellation fee applies if cancelled within 10 days of check-in.
• No postponements allowed during peak season.

HEALTH & SAFETY

• No Smoking: Gorukana is a 100% smoke-free Eco Wellness Centre. Smoking is strictly prohibited in accommodation units, balconies, and public areas. The designated smoking area is located in the parking area only.
• No Alcohol: In keeping with our wellness philosophy and community values, alcohol is not permitted anywhere on the property. Guests may not carry, possess, store, consume, or distribute alcohol within the premises. Guests arriving under the influence of alcohol will also be considered in violation of this policy.
• No Illegal Drugs or Substance Abuse: Anyone found using or under the influence of illegal drugs or substances classified under the Narcotic Drugs and Psychotropic Substances Act, 1985 will be reported to police and asked to leave the property. Any evidence or suspicion of drug use on the premises shall also be reported to police.

QUITE HOURS & NOISE

• Quiet Hours: 10:00 PM to 6:00 AM. Guests are requested to remain indoors and maintain silence during this time.
• No Parties or Disturbances: Parties, loud gatherings, amplified music, excessive noise, or behaviour that disturbs other guests are not permitted at any time.
• Pathway Lighting: Pathways are dimly lit at all times. Outdoor pathway lighting is switched off at 10:00 PM to minimise light pollution and protect nocturnal wildlife. Guests are requested to remain indoors after 10:00 PM.
• Property Gate: The Gorukana campus gate closes at 9:00 PM and reopens at 6:00 AM. Guests must plan their movements accordingly.

WILDLIFE & ENVIRONMENT

• Observe wildlife from a respectful distance — do not feed, approach, or disturb animals.
• Do not pluck, touch, or remove flowers, leaves, fruits, or other plant material anywhere on the campus.
• Plants in Amrutavana — the Healing Garden — are not for sale and may not be touched or removed. Damage to plants will be charged at ₹500 per instance.
• Avoid loud music, excessive noise, and bright lights outdoors.
• Use designated pathways and trails at all times.
• Maintain a litter-free and plastic-free environment on the campus.

DINING GUIDELINES

• Buffet service only. No room service or à la carte menu.
• Outside food and beverages are strictly not permitted on the property.
• Food from the dining hall may not be taken to accommodation units or other areas of the property.
• Meals are served only during scheduled timings. Please refer to General Information for full dining timings.

PET POLICY

• Pets are not permitted on the property.

SUSTAINABILITY & ENVIRONMENTAL RESPONSIBILITY

• Gorukana follows environmentally responsible practices and minimises the use of single-use plastics. Guests are requested to respect the natural environment, minimise waste, and dispose of litter responsibly.
• Packaged drinking water bottles are not provided. Filtered drinking water is available in reusable jugs in all accommodation units and through a water dispenser in the dining hall. Liquid soap and shampoo dispensers are provided in place of single-use amenity bottles.

FIRE SAFETY

• Cooking or food preparation using personal appliances is not permitted in accommodation units.
• Open fires, charcoal grills, gas stoves, fireworks, candles, and other naked flames are prohibited anywhere on the property.

PHOTOGRAPHY & DRONE POLICY

• Commercial photography, videography, filming, and drone operations are strictly prohibited without prior written approval from Management.
• Guests are requested to be respectful and seek permission before photographing Soliga community members or cultural activities.

TIPPING 

• Guests wishing to appreciate the team may contribute to the Tip Box at Reception. Contributions are shared equally among staff members.

VIOLATIONS & CONSEQUENCES 

Violation of Gorukana’s policies, house rules, or applicable laws may result in fines, suspension of services, denial of access to facilities, or immediate termination of stay without refund.

Violations of the No Smoking Policy, No Alcohol Policy, or other designated policies may attract a fine of ₹1,500 per accommodation unit.

Repeated violations may attract additional penalties, including a fine of ₹3,000 and immediate eviction from the property without refund.

RIGHT OF ADMISSION 

Gorukana reserves the right to refuse admission, deny service, or remove any person from the property whose conduct is deemed intoxicated, disorderly, abusive, disruptive, threatening, unlawful, damaging to property, or likely to cause discomfort, nuisance, or safety concerns to guests, staff, wildlife, or the property. This right also applies where a person refuses or is unable to pay for accommodation or services.

No refund shall be applicable in such cases.

ENFORCEMENT

All staff members are authorised to enforce Gorukana’s policies and house rules.

Guests who fail to comply with reasonable instructions issued for the safety, comfort, and wellbeing of guests, staff, wildlife, and property may be required to leave the premises without refund.

Suspected illegal activities, including the use or possession of prohibited drugs or substances, may be reported to the appropriate authorities.

LIABILITY

• GUEST BELONGINGS: Guests are responsible for the safekeeping of their personal belongings at all times. Gorukana shall not be liable for any loss, theft, damage, or misplacement of personal property from accommodation units, vehicles, or any other area of the property.

• PARKING AT OWN RISK: On-site parking is provided solely at the vehicle owner’s risk. Gorukana shall not be responsible for any loss, theft, damage, accident, or injury involving vehicles, occupants, or contents while entering, exiting, or parked on the property.

• DAMAGE TO PROPERTY: Guests are responsible for any damage caused to accommodation units, furnishings, fixtures, equipment, landscaping, or other property through deliberate, negligent, or reckless acts. The cost of repair, replacement, restoration, or special cleaning shall be charged to the responsible guest.

FORCE MAJEURE

Gorukana shall not be liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, extreme weather events, epidemics, pandemics, acts of terrorism, fire, utility failures, machinery breakdowns, government restrictions, or structural damage.

POLICY AMENDMENTS

Gorukana reserves the right to add, modify, amend, or withdraw any policy, term, condition, facility, service, or house rule at any time without prior notice.

Gorukana Ayurvedic Wellness Centre is an integral part of our social enterprise initiative, dedicated to empowering the local Soliga community. Our Ayurvedic therapies are fairly priced, ensuring accessibility without compromising on quality. We do not offer additional discounts, as every payment directly supports  our mission and contributes to sustainable community development.

Appointments

• Ayurveda Therapy Bookings: Please schedule your Ayurvedic therapy appointment at the front office upon arrival.
• Payments: Confirm your appointment with full payment at the front office upon arrival.
• Appointment Hours: Appointments are available from 7:30 AM to 6:00 PM.
• Early Morning Appointments: For appointments between 7:30 – 9:00 AM, bookings must be scheduled before 6 PM the evening before.
• Scheduling Limitation: Appointments are managed on a first-booked, first-confirmed basis. To ensure your preferred time slot, we kindly request that you book your appointment at the front office upon arrival. Appointments cannot be scheduled after your check-out time.
• No Cancellations: Once confirmed, appointments cannot be cancelled.

Rescheduling

• General Policy: A 3-hour notice is required for rescheduling, subject to availability. Rescheduling is permitted once.
• Early Morning Appointments: For appointments between 7:30 – 9:00 AM, rescheduling requests must be made by 6 PM the evening before.

Ayurvedic Wellness Centre Etiquette

• Tranquillity: Please switch off mobile phones and keep conversations at a low volume.
• Appointment time: Please arrive at the Ayurvedic Wellness Centre, 10 minutes prior to your appointment for Prakruti self-assessment and Ayurvedic oil recommendations.
• Age Restriction: Guests under 16 years old are not eligible for Ayurvedic therapies.
• Special Conditions: Full body therapies are not offered to pregnant or menstruating women. Guests with high blood pressure, heart conditions, or other medical issues should consult their doctor before receiving therapies and inform their therapist of any medical conditions.
• Liability: Therapy is undertaken at your own risk. While we implement strict safety measures, we are not liable for any incidents that may occur.
• Personal Belongings: For your convenience and to ensure a safe and comfortable experience, please leave your personal belongings and jewellery in your room.

Late Arrival Policy

• General Policy: If you arrive late, for your scheduled appointment, we will do our best to endeavour to accommodate you. However, your treatment time may be shortened to avoid any inconvenience to the next guest’s appointment.
• 30-minute session: Arrivals more than 10 minutes late without any prior notice, as specified above, will be marked as a no-show
• 60-minutes or longer session: Arrivals more than 20 minutes late without any prior notice, as specified above, will be marked as a no-show.

Treatment Details

• Treatment Time: Most treatments include a 5-minute pre-therapy and post-therapy ritual. Full-body treatments include 10 minutes for showering.
• Gender Policy: No cross-gender treatments are offered.

Health Conditions: Please inform us of any allergies or health conditions prior to your appointment to ensure the best care.